Privacy Policy

How Hiddos collects, uses, and protects your personal information

Last updated: 2026-06-29

1. Scope

This Privacy Policy explains how Hiddos collects, uses, stores, shares, and protects personal information when you visit our website, register an account, use the console, purchase Anti-DDoS services, submit support tickets, or communicate with us.

2. Information We Collect

We may collect the following information:

Account information: name, email address, phone number, company name, login credentials, and account status.
Verification information: real-name or business verification materials required for service activation, risk control, or compliance.
Order and payment information: plans, orders, invoices, bills, payment status, transaction IDs, and necessary information returned by payment service providers.
Service configuration information: domains, IP addresses, ports, origins, nodes, certificates, forwarding rules, protection policies, and logs.
Usage and security information: login records, device information, IP address, browser, operation logs, error logs, attack events, traffic statistics, and risk-control records.
Communications: tickets, emails, chat records, feedback, and support requests.

3. How We Use Information

We use information to:

create and manage accounts;
activate, deliver, maintain, and improve services;
process orders, payments, subscriptions, refunds, and invoices;
perform identity verification, risk control, security audits, and anti-abuse checks;
monitor attacks, troubleshoot issues, generate reports, and provide technical support;
send service notices, billing notices, security alerts, and necessary operational messages;
comply with laws, regulatory requirements, dispute resolution, and contractual obligations.

4. Cookies and Similar Technologies

We may use cookies, local storage, or similar technologies to keep you signed in, save preferences, improve security, measure usage, and improve the experience. You can restrict cookies in your browser settings, but some features may not work properly.

We do not sell your personal information. To provide the services, we may share information as necessary with:

payment service providers, cloud providers, network resource providers, SMS or email service providers;
partners that provide operations, security, customer support, data processing, or audit services for us;
parties where disclosure is required by law, regulation, legal process, or necessary to protect the platform and users.

We require partners to process information only for agreed purposes and to apply reasonable security measures.

6. Cross-Border Processing

Because network security services, payments, cloud infrastructure, and technical support may involve different regions, relevant information may be processed or stored outside your region. We will take reasonable measures to protect information where permitted by applicable law.

7. Retention

We retain information only for as long as necessary to achieve the purposes described in this Policy, perform contracts, meet legal, audit, dispute resolution, and security requirements. After the necessary period, we will delete or anonymize information unless continued retention is required by law.

8. Security

We use reasonable measures such as access control, encrypted transmission, log auditing, permission isolation, backups, and security monitoring to protect information. However, no internet environment is absolutely secure. You should also protect your account, password, two-factor authentication method, and API keys.

9. Your Rights

To the extent permitted by applicable law, you may request access, correction, deletion, withdrawal of consent, account closure, or restriction of certain processing. Some requests may affect service delivery or may not be completed immediately due to legal, billing, security, or dispute resolution needs.

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